Titeknit Limited (company number 16361191) is responsible for the personal information described in this policy. Our registered office is 2 Eastway, Shaw, Oldham, England, OL2 8NY. You can contact us at hello@titeknit.uk.
Information we collect
We collect information you choose to give us when you email, telephone or otherwise contact us, such as your name, contact details, organisation and the contents of your enquiry. If you are given access to one of our protected services, we also process the account, organisation and security information needed to provide and protect that service.
Our hosting infrastructure may record limited technical information, including IP address, browser type, requested page, time of access and diagnostic information. This is used to operate, secure and troubleshoot the website.
How we use your information
We use personal information to respond to enquiries, discuss and deliver services, administer authorised accounts, maintain security, meet legal obligations and improve our services. We rely on our legitimate interests, steps taken before or during a contract, legal obligations, or consent where that is required.
Cookies
The public website does not currently use advertising or analytics cookies. Essential session and security cookies may be used when an authorised user signs in to a protected area. These cookies are required for the service to work and are not used for advertising.
Sharing and storage
We share information only where needed with trusted service providers who help us host, secure or deliver our services, with professional advisers, or where required by law. We do not sell personal information. Where a supplier processes information outside the UK, we require an appropriate legal safeguard.
How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected, including contractual, security, accounting and legal requirements. Retention periods vary according to the nature of the information and our relationship with you.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to its use, or ask for it in a portable format. Where processing relies on consent, you may withdraw that consent at any time.
To exercise a right or ask a privacy question, email hello@titeknit.uk. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy when our website, services or legal obligations change. The review date at the top identifies the latest published version.